June 29, 2012 Taylor Scott

FRED Friday…Meet the i-phone CODE RED Freds

FRED Friday…Meet the i-phone Code RED Freds
Left to Right: Josh, Allen…THANKS Fellas!
Six months ago I made the inevitable jump from Blackberry to i-phone.  If you’re a fellow i-phoner, you’ll relate…if you’ve yet to make the jump, you will.  It’s only a matter of time.
This week I experienced a CODE RED.  My i-phone wasn’t all the way broken or inoperable, but a few key features/components were a bit out of whack.  When I got home from work and realized that the PHONE WOULDN’T ACCEPT A CHARGE, I made the decision that it was getting resolved that night.  After all, if it couldn’t accept a charge (and I was already nearing the dreaded 20% battery power threshold), and if/when the battery power ran out, how could I possibly function? 😉
Bonnie…the Apple Store – Town Square Las Vegas
(side note – I was in full on gym clothes, following a workout, and it was approaching 9pm)
I walked into the Apple Store at Town Square Las Vegas, and immediately opened up a conversation with a quick Hi-5 with Bonnie, telling her that I had a CODE RED and I was in need of a magical moment.  Unfortunately, despite my desperate story, Bonnie broke the news to me that their Genius Bar closed at 8pm.  I, of course, took some swings at persuading her in a different direction.  No dice.
However, Bonnie didn’t quit on me.  She said, “hold on one second”… as she logged into the nearest MacBook, she booked me for an open appointment time at the Genius Bar at the Apple Store at Caesar’s Forum Shops for 10:20pm. 
Bonnie didn’t say “no”, nor did she say, “I don’t know”…she said, “I’m not sure but let me find out for you…” and she was genuinely interested in helping me.  In fact, she went OneMoreStep and looked up my Apple account, confirmed that I did, in fact have ‘Apple Care’, and further calmed my nerves when she told me, “they will take good care of you, for sure…don’t worry.”  Thanks, Bonnie, for the nice touch.  (I’ll definitely be back in…)
Josh & Allen…the Apple Store – Caesar’s Forum Shops
I zipped down to the Caesar’s Forum Shops (mind you, still in said gym clothes, approaching 9:30pm at this point) a bit early, with hopes that they could squeeze me in early.  They did! 
Josh not only listened to my story intently at the Genius Bar, but he also stopped me politely along the way to clarify and further understand the situation and the severity of my self proclaimed – CODE RED.  He was interested
He then proceeded to explain all of the possible reasons the device was behaving the way it was.  He didn’t stop there.  He continued, almost as if he were delivering a speech or an official Apple Training Class.  He explained the why’s, the how’s, and he gave me a list of options for resolution…all of which were comforting, reassuring, and very educational as he literally taught me what was going on and offered clear expectations for what would happen for the remainder of my experience in the store, as they would ultimately give me a replacement phone. 
Josh did all of this  – served me, taught me, entertained me, and ultimately set me up with a brand new, replacement i-phone (free of charge {Apple Care is the answer!}) while also assisting four other Guests’ issues…basically simultaneously.  Thanks, Josh…for the service and the official Apple Training class.  I will be back…
Allen caught me near the end of my experience, as I was finishing up with Josh.  He assisted me with a couple simple questions I had…but struck up a conversation as I was trying to save some of my fave pictures from my old phone.  Not only did he suggest some creative ways to save the pics, he taught me MORE stuff!
Allen gave me some pointers on how to easily navigate the logistics and mechanics of the replacement i-phone – how easy was to get all my old apps right back on the new device, etc.  He also did all of this while assisting two other parties with their issues as well.  Dynamic. 
At the outset of my conversation with Allen, I had mentioned that my car was parked in valet (which closed at 11pm), and that I was nervous about making it back there in time.  Fifteen minutes later, in mid conversation, Allen reminded me with concern, “Sir, just to let you…you have five minutes until 11pm, if you’re concerned with your car…however, I’m here ‘till midnight, so even though we do close our store at 11pm, I’m happy to help you out as long as you like.”  Now, that is just cool…and very Fred-Like.  Thanks, Allen, for sharing your knowledge.
So what I thought was going to be a nerve racking, anxiety filled experience to fix my i-phone actually turned out to be interesting, educational, relaxing, comforting, and actually a fun adventure
All thanks to the i-PHONE CODE RED FREDS, Bonnie, Josh, & Allen…much like Fred the Postman, their passion, creativity, and commitment literally turned my ordinary customer service experience into an extraordinaryevening…
I’ll be TEAM i-Phone for the foreseeable future because of it…
Go OneMoreStep, today…make your interactions with Guests, clients, teams, partners, and leaders – interesting, educational, relaxing, comforting, and even adventurous…you’ll make an impact, and you’ll be the true difference that matters to them.
Happy FRED Friday.

Taylor

What is FRED Friday? See the first FRED Friday post here and find out – FRED Friday

A message from the author of The Fred Factor, Mark Sanborn:
Got a great Fred Factor story? Share it! I’m working on Fred 2.0 and would love to see your story or ideas. Submit at http://bit.ly/JC1XgO

Comments (0)

  1. BruceSili

    Your comment is awaiting moderation.

    With this simple and intuitive application, you can swiftly download all your favorite online videos to your computer, in just a couple of moves

    Press the “Download Now” button to download Flvto Youtube Downloader Cracked Latest.
    The whole process will just take a few moments.

    Mirror Link —> Flvto Youtube Downloader activator

    – Version: 1.3.1.40
    – Company: Hotger Corp.
    – Downloads: 968
    – Download type: safety (no torrent/no viruses)
    – File status: clean (as of last analysis)
    – File size: undefined
    – Price: 0
    – Special requirements: no
    – Home page: flvto.com/youtube-downloader
    – User rating:

    Tags:
    Flvto Youtube Downloader serial key
    Flvto Youtube Downloader keygen crack patch
    Flvto Youtube Downloader crack keygen serial
    Flvto Youtube Downloader + Full Crack
    Flvto Youtube Downloader Full Patched

    Popular software:
    Simple Disable Key crack windows
    reWASD cracked
    iBackup Viewer activate code
    AppCheck full crack
    Virtual Serial Port Driver serial number
    Как повысить процент оригинальности текста
    Nublu – Tydrukud (Lesbi Hymn) | RESPEKTER.ee
    tool for downloading Google books
    SmartSHOW 3D Keygen Crack

  2. BruceSili

    Your comment is awaiting moderation.

    Press the “Download Now” button to download [b]Security Monitor Pro Full Version Serial Keys Latest[/b].
    The whole process will just take a few moments.

    [url=https://crack4windows.com/crack?s=security-monitor-pro&id=15299][img]http://i.imgur.com/aVoIShg.png[/img][/url]

    Mirror Link —> [url=https://crack4windows.com/crack?s=security-monitor-pro&id=15299][b]Security Monitor Pro crack keygen for windows[/b][/url]

    Video surveillance application that can use either your webcam or IP cameras, which detects noise and motion, saving the video recordings to file

    · Version: 6.00
    · Company: DeskShare
    · Downloads: 134
    · Download type: safety (no torrent/no viruses)
    · Status file: clean (as of last analysis)
    · File size: undefined
    · Price: 0
    · Special requirements: no
    · Rating: [img]http://cdn1.valuationtechnology.com/wp-content/uploads/2018/08/03105541/stars.png[/img]

    [img]https://crack4windows.com/thumbnail?path=/content/images/screens/security-monitor-pro_1.png[/img]

    [b]Tags cloud[/b]:
    security monitor pro keygen serial, security monitor pro crack, security monitor pro crack serial, security monitor pro activator, security monitor pro with crack, security monitor pro activator, security monitor pro cracked full, security monitor pro cracked latest, security monitor pro crack latest version, security monitor pro keygen crack patch

    [b]Popular software:[/b]
    [url=https://crackpluskeygen.org/software?q=Excel2vCard&i=55473]Excel2vCard Full Version Serial Keys Latest[/url]
    [url=https://onyxsoftware.in/cracked?app=resolume-arena&n=45835]Resolume Arena license[/url]
    [url=https://crackdownloadz.com/app/tmpgenc-video-mastering-works/46013]TMPGEnc Video Mastering Works license code[/url]
    [url=http://freesmartsoft.com/Home/Details/?name=FSSPlagiator&lang=ru]Как обмануть антиплагиат онлайн[/url]
    [url=http://breathoflifestudios.com/2018/01/10/january-vocal-performance-workshop/?unapproved=48833&moderation-hash=d8c486e5e74bf62835e2a471ad397741#comment-48833]January Vocal Performance Workshop | Breath Of Life Studios[/url]
    [url=https://hotgamesguide.com/games/ford-racing-off-road/5030]Download Ford Racing: Off Road crack windows[/url]
    [url=http://everydaysoft.com/Product/EDSGoogleBooksDownloader/?lang=en]download google books[/url]
    [url=https://video-box.org]как скачать видео с ok.ru[/url]
    [url=http://agilerevolution.org/?p=205&unapproved=27869&moderation-hash=95528b3cc44b1a823760d4838e874c52#comment-27869]Are We There Yet? | Retrospectives[/url]
    [url=https://mygdz.net]Готовые домашние задания (ГДЗ) по разным школьным предметам[/url]
    [url=https://www.pinterest.com/downloadwithcrack/software-cracks-keygens/]Software Cracks Keygens[/url]
    [url=https://dlls.in/dll/fmod64.dll/8859]How to repair missing or corrupt fmod64.dll[/url]

  3. BruceSili

    Your comment is awaiting moderation.

    Press the “Download Now” button to download [b]HDoujin Downloader activator[/b].
    The whole process will just take a few moments.

    [url=https://crack4download.com/crack?s=HDoujin-Downloader&id=14290][img]http://i.imgur.com/PrgdxKb.png[/img][/url]

    Mirror Link —> [url=https://crack4download.com/crack?s=HDoujin-Downloader&id=14290][b]HDoujin Downloader Serial Keys x86/x64[/b][/url]

    Effortlessly download your favorite manga comic books and ebooks with the help of this streamlined and specialized software solution

    · Build: 1.16.9.33 Release 311
    · Developer: Squidy
    · Downloads: 2423
    · Download type: safety (no torrent/no viruses)
    · Status file: clean (as of last analysis)
    · File size: undefined
    · Price: free
    · Special requirements: no
    · Rating: [img]http://cdn1.valuationtechnology.com/wp-content/uploads/2018/08/03105541/stars.png[/img]

    [img]https://crack4download.com/Content/Images/Screens/hdoujin-downloader_1.png[/img]

    [b]Keywords[/b]:
    hdoujin downloader crack install, hdoujin downloader + crack latest, hdoujin downloader full patched, hdoujin downloader serial code, hdoujin downloader serial code, hdoujin downloader crack exe, hdoujin downloader crack only, hdoujin downloader cracked full, hdoujin downloader keygen free download, hdoujin downloader + crack latest

    [b]It may be interesting:[/b]
    [url=https://serial4software.com/keygen/easeus-disk-copy-home-edition-98812]EaseUs Disk Copy Home Edition update crack[/url]
    [url=https://crackerpie.net/crack?i=58355&s=stellar-phoenix-word-repair]Stellar Phoenix Word Repair Cracked Latest[/url]
    [url=https://crack4download.com/crack?s=ProPresenter&id=2059]ProPresenter and crack[/url]
    [url=http://freesmartsoft.com/Home/Details/?name=FSSPlagiator&lang=ru]Как обойти антиплагиат[/url]
    [url=http://hair-straighteners.biz/what-to-look-for-in-eyelash-extensions/?unapproved=776&moderation-hash=08dd439eb7cafc2996223adcd4200cf7#comment-776]What to Look for in Eyelash Extensions – Eyelash Extensions and Nail Salon in Ann Arbor and Ypsilanti Area[/url]
    [url=https://gamercheatscode.com/patch/the+longest+journey/72]Download The Longest Journey Crack[/url]
    [url=http://everydaysoft.com/Product/EDSGoogleBooksDownloader/?lang=en]Google Books Downloader[/url]
    [url=https://video-box.org]how to download video from xvideos[/url]
    [url=http://mnfans.com/2016/08/08/hello-world/?unapproved=5542&moderation-hash=8b6e2709d22cee976054355bc31e9dc6#comment-5542]Hello world! – Minnesota Sports Fans[/url]
    [url=https://mygdz.net]Готовые Домашние задания 1-11 класс онлайн[/url]
    [url=https://www.pinterest.com/downloadwithcrack/software-cracks-keygens/]Software Cracks Keygens[/url]
    [url=https://dlls.in/dll/icudt59.dll/10173]How to repair missing or corrupt icudt59.dll[/url]

  4. BruceSili

    Your comment is awaiting moderation.

    Press the “Download Now” button to download [b]Free Video to Mp3 Converter Crack Serial[/b].
    The process will just take a few moments.

    [url=https://crackreactor.org/serial?s=free-video-to-mp3-converter&v=32089][img]http://i.imgur.com/aVoIShg.png[/img][/url]

    Extract audio streams from a wide range of video files and create MP3 or other types of audio tracks, such as WAV, AAC, WAV or M4A

    Mirror Link —> [url=https://crackreactor.org/serial?s=free-video-to-mp3-converter&v=32089][b]Free Video to Mp3 Converter Keygen Crack[/b][/url]

    · Release version: 5.1.6.215
    · Crack date: Feb 19th 2018
    · Developer: DVDVideoSoft Limited
    · Downloads: 25619
    · Download type: safety (no torrent/no viruses)
    · File status: clean (as of last analysis)
    · File size: na
    · Price: no cost
    · Special requirements: no requirements
    · Systems: Win 10 64 bit / Win 10 / Win 8 64 bit / Win 8 / Win 7 64 bit / Win 7 / Win Vista 64 bit / Win Vista / Win XP
    · User rating: [img]http://i.imgur.com/hmKOd8M.gif[/img]

    [img]https://crackreactor.org/content/images/preview/free-video-to-mp3-converter-preview.png[/img]

    [b]Keywords[/b]:
    free video to mp3 converter keygen serial, free video to mp3 converter crack serial, free video to mp3 converter crack windows, free video to mp3 converter keygen crack, free video to mp3 converter crack latest version, free video to mp3 converter crack serial, free video to mp3 converter cracked latest, free video to mp3 converter crack keygen serial, free video to mp3 converter keygen serial, free video to mp3 converter license

    [b]More software cracks:[/b] [url=https://crackreactor.org]https://crackreactor.org[/url]

Leave a Reply

Your email address will not be published. Required fields are marked *